The real value of making business with TCA Group is in the competitive advantages that our products offer and the great importance and dedication that we give to costumer service.

In TCA Group we think that the relationship with the costumer doesn’t end with the sell of the product, but for the contrary, it’s just the beginning of a long term relationship. Through the years we have become in associates more than providers, because our concern is a continuous improvement in the attention brought to you.

The Electronic System of Costumer Service (SESC for its abbreviation in Spanish), has the mission of providing professional and personalized attention with the highest quality in the costumer service. Our clients have the confidence that there will always be capacitated staff willing to attend rapidly and efficiently.

The SESC is habilitated 24 hours a day, 365 days a year. Its functioning is very simple, each client is assigned a contract containing their data, and such contract is the one that allows them to enter requirements through the SESC site. These requirements may be either normal or urgent.

At the end of each month, a digital report is delivered to each of the clients. In the reports, we publish the state of the solicitation done in the period, as well as the grade given by the client to each service. There are four criteria evaluated in the grade (availability, performance, precise solution, and kind treatment). With these, in TCA Group we give a transparent support and consultancy service.

Our clients have always been satisfied with the opportune and effective attention that is brought upon them through the SESC.